Join Our Team as a Quality and Compliance Analyst – Make a Real Impact in Human Services!

Are you passionate about making a difference in the lives of people with disabilities and their families? Do you thrive in a dynamic environment, love problem-solving, and have a keen eye for detail? We're looking for a Quality and Compliance Analyst to join our team at a human services agency dedicated to empowering individuals with disabilities to lead fulfilling lives. If you're driven to improve systems, ensure compliance, and create opportunities for continuous growth, we want you to be part of our mission!

About Us:

At our core, we support people with disabilities and their families to lead fulfilling lives by providing opportunities to learn and connect with others. We're committed to creating a community where individuals feel empowered, included, and supported every step of the way. Our Quality and Compliance team plays a crucial role in ensuring that our services meet the highest standards of quality and compliance, ultimately improving the lives of those we support. Locations Tioga and Cortland!

What You Bring to the Table:

• A passion for improving systems and services that directly impact the lives of people with disabilities and their families.
• Experience in compliance, quality assurance, and incident management (preferred).
• Strong ability to analyze data and generate actionable insights from surveys and assessments.
• Proven ability to collaborate across teams and work with diverse departments to drive improvements.
• Attention to detail and a proactive approach to identifying risks and areas for improvement.
• Excellent communication skills and the ability to maintain a calm and professional approach when working with external agencies or preparing for audits.

Why You’ll Love Working Here:

• Mission-Driven Work: You’ll be part of a team that is committed to empowering people with disabilities and their families to live fulfilling lives.
• Innovative Environment: We encourage collaboration, creative problem-solving, and innovation to continuously improve the services we offer.
• Career Growth: As a part of our team, you’ll have the opportunity to expand your skills and grow professionally in a supportive and dynamic environment.
• Work-Life Balance: We offer flexibility to ensure you have a healthy balance between your work and personal life.
• Make an Impact: Your role will directly contribute to improving the quality and compliance of services that have a meaningful impact on the lives of the individuals we serve.

Ready to make a difference in the lives of people with disabilities and their families? If you’re excited to bring your expertise to a team that is committed to creating opportunities and connections, apply now to join us as a Quality and Compliance Analyst!

Rate of pay is $25-$27/hour, depending on experience. 

What You'll Be Doing:

• Enhance Operations: Develop and organize monitoring systems within the Quality Standards Department to streamline day-to-day operations, making them more accessible, efficient, and effective in supporting our mission.
• Continuous Improvement: Assess and enhance monitoring systems to ensure they’re always evolving to meet the needs of the people we serve.
• Feedback Systems: Develop, implement, and maintain feedback systems for the ongoing improvement of our compliance and incident management programs, ensuring that we are always responsive to the needs of our programs and clients.
• Survey Superstars: Create, distribute, and analyze satisfaction surveys to gather valuable insights, ensuring that our services are meeting the expectations of individuals, families, and other stakeholders.
• Impact & Assessment: Assist programs in developing assessments to measure the efficiency and quality of service delivery, guiding them in evaluating the impact on the lives of those we support.
• Audit & Risk: Help conduct targeted audits and risk assessments, ensuring we remain audit-ready and proactively identify areas for improvement in service delivery and compliance.
• Compliance Navigator: Support programs as they prepare for audits, surveys, and corrective action plans, ensuring they meet all necessary standards and guidelines.
• Incident Management Support: Work closely with State Oversight Agencies and assist in incident identification, prevention, and response, making sure we’re always in compliance and prepared to address any incidents swiftly and effectively.
• Policy & Procedure Support: Maintain and update policies and procedures, ensuring they align with the latest regulations and best practices for the services we provide.
• Standards & Regulation Implementation: Support the implementation of agency standards, compliance policies, and state regulations to ensure that our services remain top-notch and compliant with all oversight requirements.

• Education/Certification:  Bachelor’s Degree preferred.
• Skills/Knowledge: Demonstrated ability in written and oral communication, use of electronic health records, data analysis.